COVID-19 Everything you need to know - April 2022 Update


At TRG Imaging, we will continue to put in place the necessary measures to ensure that our patients and also our employees are safe and well cared for.  TRG Imaging is well prepared and remains open offering all services to its patients.


All TRG Imaging patients are to continue to come into our clinics for imaging procedures. We will advise you of any changes.


We are constantly reviewing our service levels so we can provide a service to as many patients as safely as we can according to national and local conditions.

If you already have a booking, please come in for your examination as arranged. We will contact you if we need to change the booking.

If you do not have a booking, please contact us to arrange one.

We are accepting walk-in requests for X-Ray patients

 Prior to your appointment please confirm 

  • Do you have any flu/COVID symptoms?
  • Have you or a household member tested positive for COVID in past 7 days?

At TRG Imaging we will be following safety protocols in all of our clinics until further notice.  

  • Entry to clinics
    Everyone must scan the COVID QR code or sign in on the paper register.  We encourage you to use the “NZ COVID Tracer” app and also turn on Bluetooth in the app.
  • Support people
    A maximum of one support person per patient is permitted. That support person must be 14 years of age or older.
  • Face masks

    TRG Imaging requires all patients to wear a face mask upon entry. This policy is aligned with the Government recommendation to wear masks. TRG will permit patients claiming a medical exemption to enter without a face mask. Patients with a mask exemption will be required to wear a visor for the duration of their visit. We appreciate your support in protecting our frontline workers.

  • Reception "sneeze" guards
    The reception screens are in place in our reception areas


Ministry of Health recommendations

Please follow some basic recommendations to help limit the spread of COVID-19

  • continue stringent hand hygiene 
  • sneeze and cough into your elbow
  • if you or a family member are unwell stay home and contact Healthline (0800 358 5453) or your GP about getting a test
  • practice physical distancing of two meters wherever possible
  • you must wear a mask on public transport and it is recommended in public spaces 

For more information from the Ministry of Health, click here.

We appreciate that this a very challenging time for everyone.

For those living alone, working from home, wrangling small children while working from home and those on the front line, the effects of COVID-19 continue to be exhausting, daunting and even a little terrifying.


Over the past few months, our employees and patients have been sharing their favourite mindfulness and meditation apps, blogs and websites for dealing with the stress and isolation of COVID-19.


The following is a list of the most popular. The apps are all free so take a moment and have a look.

And for the kids:


We have put together the following information to try and help answer some of your questions and concerns.

Q: What should I do if I don't feel well and believe my symptoms are similar to COVID-19?
A: Please contact us to reschedule your appointment and then get tested.


Q: What should I do if I have been in contact with someone who is a suspected case (ie is awaiting a test result), or a confirmed case including friends and family?
A: Please contact us to reschedule your appointment.


Q: What can I do to reduce my risk of catching COVID-19?
A: Maintaining good personal hygiene is our best protection, please continue to be vigilant:

  • Regular hand washing with soap and water for 20 seconds or more
  • Use alcohol-based rubs/sanitizers (minimum of 60% alcohol)
  • Coughing or sneezing into the crook of your arm or a disposable tissue
  • Social distancing of 2 meters where possible
  • Avoid handshakes, kissing, hugging and Hongi


Q: What happens if I am a confirmed case of COVID-19?
A: If you test positive for COVID-19 contact us to reschedule your appointment. Your safety is our top priority.

Q: How is the virus treated?
A: There are no specific treatment for corona viruses. Antibiotics are not effective against viruses. Most of the symptoms can be treated with supportive medical care.


Q: I’m feeling anxious, who can I talk to?
A: If over the following days and weeks you feel you are not coping, it’s important to seek help and professional support. Your family doctor is a good starting point. For support with grief, anxiety, distress or mental wellbeing, you can also call or text 1737 Need to talk? This service is free, available 24 hours a day, 7 days a week and gives you the chance to talk it through with a trained counsellor.


We are constantly monitoring advice from the Ministry of Health as the situation continues to change. We will be updating our patients with specific advice as required.

Please continue to follow the recommendations from the Ministry of Health around self isolation, social distancing and good personal hygiene.